Access Guide
Patrons with disabilities or specific seating requirements should book with the Box Office direct.  Bookings for specific seats should be made early to avoid disappointment.  The information below may be of assistance.  Bookings and enquires can also be taken by email at access@stmartinstheatre.co.uk.
Patrons with walking difficulties:
  • There are three shallow steps from the pavement through swing doors to the foyer
  • There are 5 steps into the back of the dress circle and two steps between rows
  • WCs are available on the foyer level
  • All staircases have hand rails and the steps are highlighted
  • The stalls are down a long staircase which is unsuitable for those with walking difficulties

Patrons with hearing difficulties:

  • There are occasional signed and captioned performances of The Mousetrap, please contact our Box Office for further details
  • Tickets for the signed performance may be booked by calling the box office 08448 99 1515 or by email to the above address
  • There is an infra-red hearing system installed in the theatre
  • A deposit is required for use of headsets
  • Please inform Box Office at the time of booking of this requirement
  • Please speak to a member of staff on arrival
Guide dogs are permitted in the auditorium and staff can dog sit by prior arrangement.  Dogs will be looked after in the manager's office. 

Patrons in wheelchairs:

  • There is one space for wheelchair user in Box C at Dress Circle and one wheelchair spaces in the Dress Circle, subject to availability.
  • There is a removable ramp up five steps to Box C and Dress Circle - staff will assist. Your wheelchair will be raised on a small platform to enable you to see over the parapet. Your companion can be seated next to you. Transfer is possible to aisle seats in Dress Circle - wheelchairs stored in Royal Room corridor. For the sake of Health & Safety, it is advisable for wheelchair users to bring an able-bodied companion with them.
  • Interval refreshments can be provided in the auditorium - please ask for the manager upon arrival
  • The Box Office should be notified at the time of booking as wheelchair patrons have special booking privileges
We have an adapted toilet located outside Box C in the Dress Circle, access via Tower Court. There is currently a RADAR lock on the door - for assistance or for the key, please contact one of our staff. The toilet comprises WC, Wash Basin and is fitted with an emergency cord cable.
There are ladies and gents on every level of the theatre
St Martin's Theatre is approximately a four minute walk from Leicester Square and six minutes from Covent Garden Underground.  

Charing Cross Station is approximately a ten minute walk.  For detailed travel planning information, please see the National Rail Enquiries Journey Planner.
Nearby bus stops on Charing Cross Rd, serviced by the following buses: 14, 19, 22, 24, 29, 38, 40, 176 For detailed travel planning information, please see the Transport for London Journey Planner.

Victoria Palace Theatre            
Mousetrap Productions Limited, C\O Victoria Palace Theatre, Victoria Street, London, SW1E 5EA
Box Office: 08444 99 1515 open from 10am until 8pm Monday to Saturday; Stage door (answering machine): 020 7836 1086